The Access & Reimbursement Director (ARD) is responsible for leading and coaching a team of Access & Reimbursement Managers (ARMs) who provide critical technical support related to coverage, coding, payment, and distribution of specialty biologic products. This role ensures alignment with GSK’s ARM standards and policies while delivering exceptional customer support to expedite patient access.

Key Responsibilities:

• Team Leadership & Development:
  • Hire, train, and develop a high-performing ARM team to engage with customers on key access and reimbursement challenges and effectively manage patient cases.
  • Inspire and motivate the team to build strong customer relationships, create awareness and provide education around support services and compliantly deliver appropriate reimbursement support within the accounts.
  • Coach team members in person and virtually to maximize performance and address capability gaps, partnering with internal teams to provide targeted training and development.
• Compliance & Oversight:
  • Ensure all team activities comply with GSK ARM Standards, ARM Ways, and regulatory guidelines governing reimbursement services.
  • Provide management oversight and consistent training to maintain adherence to policies and procedures.
• Strategic Execution:
  • Lead the implementation and pull-through of key patient access strategies and initiatives.
  • Collaborate with internal stakeholders at a high level, including Field Sales, Payer Marketing, Access Support Services, and Payer and Channel Accounts, to drive alignment and ensure effective customer engagement.
• Technical Expertise & Support:
  • Serve as a subject matter expert on coverage, coding, payment, and affordability dynamics specific to specialty biologics.
  • Train ARMs on technical payer policies, systems, and processes that impact patient access to GSK specialty products.
  • Maintain a deep understanding of third-party reimbursement services and their compliant interaction with customers.

Why You?

Basic Qualifications:

•   Bachelor’s Degree & Valid driver’s license required.
• A minimum of 3 years of experience as a Field Reimbursement Manager or 3 years of first-line field team leadership experience, showcasing expertise in access and reimbursement or team management in a field-based setting.
• A minimum of 1 year of cross-functional experience in a role with advanced responsibilities, such as first-line team leadership, training, operations, or market access, demonstrating the ability to collaborate across teams and drive strategic initiatives.
• Ability to travel up to 75% for field ride along days in each ARM territory a minimum of once per quarter.
• NORTHWEST Region – WA, OR, ID, WY, MN, ND, SD, MT, CO, MN, WI, KS, NE

Preferred Qualifications:

• Demonstrated success in team coaching, capability development, and people management.
• In-depth knowledge of technical payer policy processes and systems related to coverage, coding, and payment for specialty biologics.
• Experience with third-party reimbursement support services and compliance practices.
• Master’s Degree in Public Health, Health Administration, or related field.

#LI-GSK

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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