Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? focused on building strong research collaboration, is positioned to keep leading best practices in this space and provide Client the ability to operate with greater coordination and transparency.
What are we looking for? Bachelor s Degree with min. 3 years of full-time experience in project management / consulting / operations / delivery / people management. ? Excellent Leadership and people skills. ? Excellent communications skills in English both written & verbal. ? Ability to manage complex projects. ? Reporting & presentation skills. ? Excellent organizational and time-management skills. ? Decision-making skills. ? Finance/quantitative background ? Specialized in KPI & Metrics design and data visualization ? Experience in working with global teams ? Experience with managing & delivering performance feedback
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts • • • Drive delivery in individual and team performance goals, objectives and expectations. Oversee day-to-day operations for multiple verticals named payment requests, events, student research, and program support. ? Lead internal conversations with Process Owners, Business Unit, HR & Administration. Client-facing role with regular reporting on team performance in accordance with contractual obligations. ? Cross-functional team collaboration and follow up. ? Monitor team performance and report metrics. ? Act as an interface between Client & the internal team to ensure the team meets set SLA ? Identify process gaps and recommend solutions to drive process efficiency. ? Collaborate globally with various program managers to achieve targets on throughput and accuracy. ? Address questions from internal and external stakeholders. ? Discover team members need and facilitate processes to ensure a smooth workflow. ? Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance. ? Take feedback from the team and resolve any grievances or conflicts. ? Recognize and reward high performers and accomplishments impartially.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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