Position:

Managed Services Solution Architect

Job Description:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

Learn more at www.arrow.com.

MANAGED SERVICES SOLUTION ARCHITECT

As a part of the Arrow Managed Services team, the Managed Services Solution Architect will lead the build of value-centric solutions to drive revenue growth and market share for Arrow ECS in the EMEA region.   Demonstrating an innovative and results-oriented approach, you will support the establishment of Arrow as a Managed Services Leader by architecting innovative Managed Service solutions that conceive and sustain high levels of business value for our channel partners and their end-customers.

What will you be doing at Arrow? 

• Centralize market feedback and collaborate with the regional and country leaders for establishing and prioritizing managed service development initiatives
• For the shortlisted initiatives, define the design of the to be manage services and establish the key requirements, technical set-up and estimate associated level of efforts and costs
• Define and deploy the technical and functional enhancement roadmap of Arrow ECS managed service platform (Arrow Xpand)
• Define services KPI and monitor performance of the Manage Service platform and third-party delivery partners for ensuring SLA’s are met
• Work with development resources to define the right delivery approach including processes, platform requirements and partners
• Lead technical discussions during key customer workshops, and act as a technical expert for supporting the conversion of managed service opportunities into tangible projects and sales wins
• Provide technical input for educating our sales workforce on how to position the Manage Service and build customer value, driving revenue growth. 
• Provide input into and collaborate with the Service Solution Manager for establishing the value proposition and service pricing 

What are we looking for? 

• 12+ years' experience in leading, implementing, and deploying innovative managed service initiative
• Established track records of collaborating with clients for driving Manage Service business value and closing deals from a solution architecture standpoint
• Service design, integration, implementation and lifecycle management including development of performance metrics 
• Experience of working within a matrix organization
• Product management or portfolio management experience preferred
• Prior experience around driving GTM plan and business strategy for managed services offerings for SaaS products
• Strong attention to detail
• Strong communications skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives
• Track record creating product from concept to market success
• Experience with managing a network of third-party delivery partners and external development resources 

What is in it for you? 

• Competitive and attractive employee compensation package
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development

Do you see yourself as our future colleague? If yes – send us your application.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. 

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Location:

UK-Newmarket, United Kingdom (Fordham Rd)

Time Type:

Full time

Job Category:

Engineering Services