The NCC Supervisor is responsible for one or more IT processes by  managing complex tickets, coordinating planning and tasks, communicating to business community when a larger group has been affected and,  training junior staff. Leads IT support teams and/or junior IT professionals.

Job Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
• Manage and supervise direct reporting personnel to provide 24 hour per day NCC manning and support. Arranging or providing training where required.
• Provide Technical support for the Fugro Data Network within the Fugro Satellite Positioning area of operations to minimize service issues and maximize positioning performance.
• As required perform Network Controller duties & Tasks.          
• Implementation (including travel) and upgrade of software and hardware related to the Fugro Data Network operation.
• Test and configure equipment for integration in the FDN and for test and development purposes.
• Provide customers prompt and professional service.
• Proactively look for means of improvement in performance and operating procedures.
• Adhere to company BMS (Business Management System)
• Ability to use logical thought processes to determine the correct action to take to minimize broadcast service and reference station downtime.
• Ability to communicate effectively with remote personnel performing FDN maintenance.
• Ability to prioritize and follow tasks through to completion.
• Provide accurate service documentation and reports as required.

Job Requirements

• Legally authorized to work in the United States, without restrictions.
• Must have a valid driver’s license with an acceptable motor vehicle record.
• Possess the ability to obtain a valid passport for international travel.
• Possess a two-year technical degree in IT.
• Have 5 years or more of networking experience.
• Have 3 years or more experience as a supervisor.
• Have 3 years of experience in IT infrastructure management.
• Basic understanding of Differential GNSS principles or GPS.
• Good understanding of Data Networking operations.
• The ability to coach and manage direct reporting personnel.
• Strong computer literacy and competence in the use of common office software packages plus Windows and Red Hat operating systems.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.

How to apply?

If you are interested in this role we look forward to discussing this opportunity with you. Please click on our ‘apply’ button and upload your resume and cover letter.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Fugro USA  posting Disclaimer

Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5600, option 5 or [email protected].

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