Customer Service Advisor – Fraud / S1 / Part Time / Bootle

Country: United Kingdom

Customer Service Advisor

Interested in part-time, job-share or flexible working? We want to talk to you! 

Join our community.

We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) along with an additional £500 flexible benefit and up to a £1526 (pro rata) discretionary performance related bonus.

Fraud and Scams can turn our customers lives upside down- As a Fraud and Scam specialist you’ll be there for them in the moments that matter. You can stop this from happening.

If you deliver great customer service, have excellent listening skills and are driven to protecting customers, this is the opportunity for you by being part of a dynamic and highly skilled team who combat fraud and scams every day.

The difference you’ll make:

• Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
• Championing customer experience, delivering a personal touch tailored to our customers needs. Showing empathy and understanding focused on the right outcome
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

What you'll bring:

• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Experience of working within a customer services role, previous telephony experience not essential 
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Teamwork with a high level of motivation
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

This role is based in Bootle and you will be expected to spend 2 days per month of your time in this office, once the training period has been completed.
This is a permanent role for 25 hours per week, working 5 days a week with fixed start time from 6 pm to 11 pm, including alternate Saturdays and Sundays.

Training will be for 7 weeks, and you will be required to attend the office every day for the entire training period.

The schedule for the training is as follows:
- Weeks 1-4: Monday to Friday, 6-11pm
- Weeks 4-7: Shift rotation, including either Saturday or Sunday, 6-11pm

Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you:

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For the part-time/contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.

• Starting salary of £23,036 (pro rata) plus a £500 annual cash allowance to spend on our great range of benefits.
• Twilight Allowance of £1,900 (pro rata).
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP. 
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made 

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.