Key Responsibilities/ Capabilities

• Handle and analyze System issues raised by the business and operation team.
• Actively collaborate and monitor system issues with other divisions within the Wholesale banking and provide timely update and resolution.
• Collaborate and work with IT and system product owners on the resolution of system issues.
• Create and follow up files for monitoring of incident.
• Formulate proposals for improvement.
• Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplie

Minimum Qualifications and Capabilities

• Bachelor’s degree or equivalent experience
• Analytical, flexible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
• Experience in working at a payment, or payment technology company.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
• Experience working in a Financial institution.