Location(s)

P&C-Butterfield Road-Downers Grove-IL-AAC

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

 

Position Summary: 

Kemper is seeking a Fire and Theft Claims Adjuster to work in our Downers Grove, IL office. The Fire and Theft Adjuster will investigate and adjust automobile fire and theft claims; determining coverage, assessing damages, and negotiation of settlement; gathering and evaluating complex coverage information, taking recorded statements, securing police reports, obtain repair estimates and other related documents. 

Position Responsibilities:

• Manages investigation of Fire and Theft auto claims
• Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statement
• Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
• Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
• Determine subrogation or fraud potential and refer to SIU unit when potential exists or handle to conclusion
• May handle more complex files with appropriate supervision to develop skills
• Develop a working knowledge of systems and technology used within the company
• Identify customer needs and work to meet those needs using appropriate customer service skills

Position Qualifications:

• High School and/or GED required.
• Complex liability and/or SIU experience a plus.
• 1+ years of experience handling Fire and Theft Claims preferred.
• Must be customer service focused.
• Excellent verbal and written communications skills while collaborating with cross functional departments.
• Ability to demonstrate effective time management while prioritizing tasks.
• Effective negotiating skills.
• Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.
• Bilingual in Spanish is preferred but not required.
• Sponsorship is not available for this position.
• This is an onsite role out of our Downers Grove office with occasional work from home opportunities after training.

 

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. 

 

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like Wiretaps or Skype to communicate with candidates.  If you receive such a message, delete it.