Position Summary

Why join us:

Our mission is to make a difference in people's lives.
We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives our innovations.
That's why we strive for excellence, and we understand that it's our people who make it possible.
Would you like to be part of innovation? Join us and discover your potential.

Your Key Responsibilities:
For Health Medical Equipment division, provide support to the Service processes and Service Network (HQ Service Support team, Authorized Service Centers, Final Customers) for the admin activities:
• Call Management (service requests entitlement, assignment, registration and monitoring)
• Out of Warranty Services (quotation management, monitoring and invoicing), warranty extension and cost analysis;
• Maintenance Service Agreement
• Invoicing (check customer status with credit team, monitoring payment, invoice issue process)
• Installed Base management
• Spare parts Service inventory management (parts orders, pricing check, movement, shipment document creation, part return process management, warehouse inventory, scrap process
• KPI analysis, monitoring and training for network (such as First Time Fix Rate, Net Promoter Score etc.),
• Service Order management;
• Public tender support for Service areas

Role and Responsibilities

What we need for this role

To be successful, you will possess the following skills and attributes:

• High school or Degree
• Good knowledge of technical English and Windows Office package
• Good in problem solving and in building good relationships with all people involved
• Attitude to work by objective within a team

Starting Date: September

Skills and Qualifications

Benefits of working here at Samsung include:

-  Hybrid working

-  Access to discounts on a wide range of Samsung products

-  Wellness and well-being benefits

-  Training portals

-  Tickets Restaurant

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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