Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Service Design Tools & Infrastructure team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations meet and exceed customer's expectations

Job Description

ServiceNow Technical Consultant

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions

• Administer ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages/policies and configuration data relationships

• Ability to build serviceNow reports, dashboards and homepages

• Ability to develop, customize and maintain ServiceNow applications, modules and integrations within the ITSM modules including but not limited to Incident/Change/Problem/Knowledge management

• Troubleshoot and resolve issues in ServiceNow applications and integrations

Preferred Qualifications:

• Minimum of three years experience in ServiceNow ITSM module administration tasks

• ServiceNow Certified System Administrator (CSA) certification is preferred but no required

• Experience in JavaScript, HTML, CSS, Jelly and ServiceNow scripting language is preferred

• Experiences of implementing ServiceNow product

• Knowledge of the ITIL Framework

• Excellent problem-solving and communications skills

• Ability to work collaboratively in a team environment

• Knowing telecomm business is a plus

#LI-DB1

Basic Requirements

• Minimum of three years experience in ServiceNow ITSM and a Bachelor’s degree in a IT related field

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].