Posted:
10/8/2024, 9:22:50 AM
Location(s):
Arizona, United States ⋅ Phoenix, Arizona, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Hybrid
C.H. Robinson is looking to add an Operations Coordinator to our team. In this role, you will play a critical role in executing business for our customers, building relationships with them, and partnering with internal teams to ensure their day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities and meet the transportation needs of our customers, contributing to our mission of delivering excellence in logistics and supply chain management. Join us and be a part of our journey toward shaping the future of transportation.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
Responsibilities:
Create orders and activate shipments
Build and assign loads, schedule appointments, track and trace shipments
Generate invoices and payments, reject and cancel orders, and update and resolve events
Monitor task boards and assigned email accounts to respond to customer and carrier requests
Utilize standard operating procedures (SOPs) and your experience to meticulously document events
Follow through on customer or carrier requests to ensure satisfaction
Validate and ensure the accuracy of load data in systems according to CHR and customer standards
Required Qualifications:
High School diploma or GED
Minimum 1 year of experience as an Associate Operations Coordinator
Ability to work evenings and/or weekends (select roles only)
For external postings only: Minimum two years’ call center customer service or transportation/logistics experience.
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of programs
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience that required attention to detail and accuracy
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Website: https://chrobinson.com/
Headquarter Location: Nogales, Arizona, United States
Employee Count: 10001+
Year Founded: 1905
IPO Status: Public
Industries: Logistics ⋅ Supply Chain Management ⋅ Transportation