Collection Analyst

Description -

Collection Analyst will be in charge of handling medium and large accounts for indirect Collections in the Latin America region.

This is a customer face-oriented role, responsible for collecting open AR, addressing issues affecting cash collection.

The role manages an access database for deficiency accounts and resolves discrepancies. The role negotiates initial payments, supports dispute resolution, ensures timely collections, and contributes to research-driven conclusions and reports, all while maintaining compliance with company policies and procedures.

Responsibilities
• Analyzes high-risk customers and devises account strategies to proactively prevent delinquencies.
• Creates and maintains an access database on deficiency accounts and collection activities.
• Reviews internal audit reports daily to ensure payments are allocated correctly and conducts research to identify and resolve any discrepancies.
• Negotiates on initial payments with customers and organization’s sales personnel, facilitating purchases beyond credit limits.
• Supports the dispute resolution procedures with internal organization’s counterparts, ensuring thorough issue tracking and resolution for both the organization and the customer.
• Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended
• Degree in Business Administration, Economics, Finance, or any other related discipline related.
• Typically has 1-3 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with little or no work experience.

Knowledge & Skills
• Data Analysis
• Due Diligence
• Finance
• Financial Analysis
• Financial Services
• Financial Statements
• Portfolio Management

• Problem Solving

• Negotiation

• Automation is a plus

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement