Scope & Complexity: You work laterally across the WBD Streaming Tech Org, you have experience identifying and managing dependencies and stakeholders cross teams. You're able to take an ambiguous problem statement related to your subject-matter area to drive project deliverables over multiple iterations to achieve the right outcome.  

Decision Making: You are able to act as a representative for your area autonomously. Your decisions are right, far more often than not. You play a leadership role in the organization: teams look to you for advice on technical and business issues.  

Execution: You establish enterprise-wide policies and keep processes under control. You manage and govern the transformation process based on automated operational governance processes using a model-driven approach. 

Operations : You apply processes and standards thoughtfully with bias towards automation, identifying the right amount of process and structure to achieve the correct outcome with the least overhead.  

Communication: Your written, verbal communication skills are exemplary, concise and to the point, making you the initial point of contact for business and technical stakeholders. You are the point of contact for data related to your product, services, and features.  

 Preferred Skills: 

• Minimum 8 years of relevant work experience supporting Observability, Reliability operations and Incident and Problem Management workflows. 

• Proven ability to drive change through the delivery of Infrastructure, Applications development, Direct-to-Consumer Streaming technology and Incident Management. 

• Must be able to project org-wide influence without authority to instill a culture of ownership, rigor and accountability. 

• You are highly adaptable to changing business needs and be able to drive change across multiple disciplines within the engineering and operations world.  

• Ability to focus both strategically and tactically to achieve business goals, including the use of data to drive improvements. 

• Ability to evaluate and communicate strategy, operational health, and incident workflow plans to executive leadership. 

• Must possess high levels of genuine curiosity, a questioning attitude and a passion for learning and solving problems programmatically. 

• You must be proactive, self-directed, adept at note-taking and skilled at facilitating meetings by utilizing effective presentation skills 

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action. 

• Ability to communicate effectively with all stakeholders at all levels of the organization demonstrating strong executive presence 

• Proven ability to work independently, effectively prioritize and execute tasks in a high-pressure environment. 

• Experience providing services to large scale, multi-national footprints, preferably in customer facing industries.