CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Works under the supervision of the Risk Manager and with hospital leadership , staff and medical staff to support patient relations, customer service, and quality initiatives throughout the organization.

Employment Type: Full Time (72 hours every two weeks)

Weekly Scheduled Hours: Mon-Fri 8am-4:30pm

Weekend Frequency: N/A

Wage Range: $53,435 - $80,163 per year

Requirements: Associates degree required, bachelors degree preferred

Coordinates Patient Relations Program

• Coordinates and oversees the customer feedback/grievance process.
• This includes responding to and resolution of customer complaints through collaboration with Risk Management, hospital leadership, Medical Staff, and hospital staff.
• Coordinates management of the appeals process.

Recipient Rights Advisor Functions as Recipient Rights Advisor for the organization, as required by MDCH.

• This includes assisting with coverage (carrying pager and being available to see patients needed) 24/7.
• Supports Regulatory and Accreditation Requirements.
• Ensures that the grievance, recipient rights, and appeals processes are in compliance with regulatory standards, including review and revision of policies and procedures as needed.
• Participates in DNV and MDCH and other survey activities

Provides Education and Training

• Develops and conducts education/training sessions related to customer service and recipient rights, including New Employee Orientation and initial and ongoing Behavioral Health Services training.
• Coordinates Employee Recognition Program.
• Assists with planning of and participates in employee recognition, reward, and customer service events.
• Assistance with Risk Management Activities With regard to patient grievances, coordinates efforts to investigate potential risk management issues through collaboration with Risk Manager, Medical Staff, hospital leadership, and, as appropriate, hospital staff. In conjunction with Risk Manager, coordinates lost belongings response process.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy