As a Client Services Representative, you’ll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You’ll help callers feel comfortable and supported while they’re making significant financial decisions. You’ll relay complex, ever-changing information about mutual funds and financial service regulations. You’ll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions. 

If you have a desire to learn the mutual fund industry from the ground up, we’ll teach you everything you need to know. Which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on  9/16/2024. 

“I am the person Capital Group is looking for.” 

• You have 2+ years of proven customer support or client service experience.

• You are a skilled communicator; your verbal and written communication is effective and appropriate. You place a high value on being authentic, respectful, and engaging.

• You’re highly resourceful and a critical thinker. You think outside the box and present alternative solutions.

• You’re an active reader and listener who can interpret, understand and evaluate complex information.

• Your detail orientation and accuracy are consistent and dependable.

• You have strong phone contact handling skills and active listening.

• You are action oriented with excellent problem-solving skills to tackle complex client problems.

• You are skilled in multitasking and can exercise good judgement for managing competing priorities.

• You have high learning agility and can adapt to new technology quickly.

• You are dependable and reliable; committed to being present when expected.

• You’re able to work overtime hours, as needed.