Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Villa Rica, GA.

Successful candidates are highly self-motivated, customer-focused, and thrive in dynamic environments. The ideal candidate has strengths in the areas of developing relationships, analyzing and interpreting, communicating, prioritizing, and problem-solving.

The Customer Demand Analyst manages day-to-day operations planning for Printpack customers, ensuring orders and inventories are aligned with demand. They analyze forecasts, process orders accurately, and maintain communication between customers and internal teams while developing reports to support these operations.

This position is in Villa Rica with a hybrid schedule that allows for up to 16 hours of remote work weekly.

Minimum Requirements:

• Excellent customer service, interpersonal, and communication skills

• A college degree in a related discipline is preferred but not required

Preferred Skills:

• Highly customer-focused, with an ability to work effectively with internal and external customers and teams

• Exceptional oral and written communication skills

• Ability to work well under pressure with a sense of urgency while managing multiple competing priorities.

• Self-direction and self-motivation / ability to make sound decisions independently

• Proficient in Windows and Microsoft Office Suite

• Familiarity with Order Management Systems is desirable, but not required

Key Responsibilities:

• Manages day-to-day operations planning on behalf of specific Printpack customers. Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.

• Analyzes forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.

• Processes items, orders, and shipment releases accurately and promptly to ensure the customer has the right products at the right time.

• Serves as the point of contact between the customer and internal groups on daily operational matters.

• Develops and maintains reports that support the customer and internal groups, such as inventory and order status reports, trial reports, etc.

• Develops and maintains relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service, to facilitate the flow of orders and information

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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Know Your Rights: Workplace Discrimination is Illegal  - Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal -   E-Verify   -   Your Rights Under USERRA (dol.gov)   -   FMLA   -   FMLA (Spanish)   -   Pay Transparency Nondiscrimination Provision (dol.gov)   -    TRANSPARENCIA EN EL PAGO DISPOSICIÓN SOBRE NO DISCRIMINACIÓN (dol.gov)   -   Polygraph Protection   -   Right to Work   -   Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com.  Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.