Our Enterprise Sales team is responsible for helping the biggest global enterprises push their pace of innovation by challenging ordinary thinking. This team is strategically expanding our client base in the Fortune 500 (> $ 1 billion in revenue) segment. We're continuing to build this team with individuals who operate with intentionality and can problem-solve the most critical parts of our customer's operations by harnessing the power of true invention.

As an Account Manager, you will own the success and growth of our most mature enterprise customers. You will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase and be responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers. 

What you’ll do:

• Define the Account Plan and Success Plan for your customer(s), and drive the account team in pursuit of the defined goals
• Navigate complex enterprise accounts, identifying and building key relationships with multiple stakeholders (vertically and horizontally) across the customer’s organization. 
• Identify growth opportunities and new use cases and drive consumption.
• Lead the resolution of escalations while identifying and implementing continuous improvement opportunities to prevent repeated issues. 
• To expand the account, advocate internally for different ways to improve the product and services. 
• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase. 
• Lead renewals and expansion end-to-end.

About you:

• Proven track record of success in account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
• Experience owning the post-sales customers' journey, including adoption and implementation to renewals and organic expansion.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to various audiences, including executives.
• High aptitude for cross-functional collaboration and influence internally and externally
• Ability to understand a customer’s key value drivers and drive value realisation through the partnership

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