• Performs departmental opening and closing duties

• Monitors and supervises department staff

• Schedules Star Service Delivery staff according to established guidelines and forecasted needs

• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.  Oversee all aspects of Hospitality Suite set up, service and breakdown

• Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction

• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift

• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor

• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

• Coordinates preparation of coffee as required throughout shift

• Ensures trays and carts are reset as required throughout shift

• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

• Oversees/expedites Star Service requests to guest in a timely manner

• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.

• Ensures that proper charge authorization or payment for orders delivered is obtained

• Monitors completion of departmental paperwork to ensure accuracy

• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors

• Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift

• Oversees all activities related to restocking of guestroom refreshment pantries

• Monitors/maintains refreshment pantry product inventory

• Coordinates maintenance of all guestroom refreshment pantries and restocking equipment

• Coordinates pick up/processing/delivery of guest laundry valet orders

• Performs administrative functions for department in accordance with hotel standards

• Maintains special service/amenity requests files and coordinates delivery of items requested

• Oversees/assists in set-up, delivery of service in Hospitality Suites

• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities

• Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• One plus year experience in room service within high volume, quality hotel operation 

• Thorough knowledge of quality room service techniques and standards 

• Familiar with all aspects of providing superior guest service 

• Proficient in using hotel management and POS software and Microsoft Office Suite. 

• Effective organization, communication, leadership and management skills 

• Ability to lift and carry food service trays weighting 35+ pounds 

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Ability to work flexible schedule to include evenings, weekends and holidays