The National Program Manager - Operations Support is responsible for managing a maintenance program(s) that supports the company's property management operations. Program management includes development, execution, optimization and analysis of a program's operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media Program (b) National Smart Home program, (c) National Landscaping Program, (d) ProCare services, etc.

 

Essential Job Duties and Responsibilities

• Assist in development of maintenance program processes and procedures based on subject matter expertise in program area

• Act as a subject matter expert for assigned operational programs

• Train and support field teams to appropriately execute operational programs

• Work with third-party vendors/partners to maximize impact of operational programs

• Analyze maintenance department data and business processes to maximize operational efficiency and optimize expenses

• Review and approve national maintenance invoices to ensure accurate GL coding, costs, margin percentages, and credit allocations

• Interface with management and accounting teams on national invoicing procedures and analysis

• Track and analyze weekly program expense trends to identify cost saving opportunities

• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals

• Perform other related duties or special projects as assigned

• Travel up to 25% of the time to visit field and vendor offices

Education and/or Experience

• High School diploma or GED

• 3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination

• Experience reviewing and analyzing large data files, primarily in Microsoft Excel

• Experience in reviewing and approving vendor invoices and processing vendor invoices for payment

 

Skills/Specialized Knowledge

• Analytical and results oriented

• Ability to work independently and exercise sound judgment

• Ability to work well with others

• Ability to work in fast-paced, self-directed entrepreneurial environment

• Exceptional verbal and written communication skills

• Highly proficient in Microsoft Office tools including Excel, and Outlook

• Excellent time management skills

• Possess Honesty, Integrity and Work Ethic

Other Requirements

• Must maintain professional appearance.

• Willingness to travel up to 50% of the time to visit property management offices

• Ability to be at work on a regular and consistent basis

Salary Range

$53,175.00 - $92,170.00

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.