Circa £28,000 per annum (Dependent on Skills & Experience)

12 Month Fixed Term Contract

Full time, 37 hours per week  

Location: Peterborough - Thorpe Wood House,

Remote and Office each week. Must be able to attend ongoing training in Peterborough and Lincoln

A Cascade of Opportunities! 

Are you looking for a role where you can make a real impact in a fast-evolving industry?

We are seeking a Billing & Income Team member to join our dynamic and multi-skilled team. This role is vital in supporting billing and cash collection activities for Retailers, Developers, NAVs, and other non-household customers within the AWS region.

With responsibility for ensuring the accurate collection of revenues—amounting to approximately £440 million annually—you will play a key part in maintaining financial integrity, monitoring cash collection performance, and identifying potential risks and opportunities.

If you have strong numeracy skills, exceptional attention to detail, and a passion for delivering excellent service, we’d love to hear from you!

What does it take to be a  Customer and Operational Services Team Member?  

• Proficient in SAP

• Proficient with all Microsoft Office products - including the use of VLOOKUP & pivot tables  

• Customer service and financial experience (preferably business to business) 

• Excellent telephone etiquette with ability to discuss matters such as payment resolution & debt chasing 

• Ability to multi-task and prioritise workload  

• The desire to solve problems, improve processes and deliver efficiencies  

• Ability to work independently and as part of the team  

As a valued employee, you’ll be entitled to:  

• Full private healthcare with no excess 

• 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion 

• A flexible working culture 

• Competitive pension scheme – we double-match your contributions up to 6% 

• Life Assurance at eight times your salary 

• Personal Accident cover – up to 5x your salary 

• Bonus Scheme 

• Lots of great discounts 

• Flexible benefits to support your wellbeing and lifestyle 

• Paid time off when you’re physically and mentally unwell 

• An excellent Family Leave package – to help you support your family 

Why Anglian Water?  

Anglian Water is a water company that cares. We care about our people, our environment and our customers. We take pride in providing a collaborative, innovative and inspiring working environment.  We want businesses to grow, environments to flourish and families to get on with their day to day lives. Constantly exploring; working hard to find new and better ways to look after our customers’ individual needs. 

Closing Date: 21st August 2025

#loveeverydrop