Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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What you will do and your role

Sensormatic Solutions is a fast-paced dynamic organization as part of JCI working closely with the worlds most recognized retailers. Your work environment will have full autonomy, it will be free flowing with a ton of flexibility and will require you to constantly think “outside the box.”

We promote a modern work culture, and we treat you like a professional. Your opinion and point of view always matter! If this sounds like something that interests you, we want you on our team.

We are seeking a talented and skilled Field Installation and Service Technician to install, service, survey, inspect and maintain inventory control and video equipment in retail environments.

How you will do it

• Install, service, troubleshoot, repair, maintain and inspect retail products and equipment - including CCTV, access control systems, and Sensormatic products.
• Manage your service calls and documentation via company systems (computer/mobile), including products serviced, work performed, hours, and parts utilized.
• Maintain an accurate parts inventory at levels that ensure a first-time fix.
• Demonstrate and train customers on proper use of installed equipment. 
• Communicate customer satisfaction feedback, potential sales opportunities, or recurring issues with your manager.
• Conduct site surveys to support proposal generation.
• Travel to customers locations as required. Occasional out of town travel, weekend and night work as required.
• Interact with customers and internal employees in a professional manner.
• Participate in ongoing training and maintain certifications.
• Maintain company provided service vehicle as required.
• Comply with all Sensormatic Canada Inc. policies and procedures.
• Perform additional tasks as assigned.

What we look for

Required

• Associate degree in Electronics and/or Networking, or technical equivalent required.
• The candidate can be based anywhere within the GTA and surrounding areas, with a preference for those located near Toronto or Brampton.
• Must have a valid driver’s license
• 2 years of prior work experience in a related field.
• Basic training and certification in Video Management Systems (VMS).
• Highly organized, strong interpersonal skills, and ability to work independently and in a team.
• General electronics knowledge and mechanical aptitude to be able to use hand and power tools.
• Provincial License, or willingness to obtain (as required).
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Experience interpreting blueprints, technical documents, scope of work and meet deadlines.
• Asset: Knowledge of building construction and inventory management/EAS technology.
• Network troubleshooting experience and solid understanding of operating systems.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Proficient with MS Office and basic computer skills.
• Ability to travel and work overtime as needed.
• Fluent English language required. Excellent written and verbal communication, demonstrated superior people and telephone skills, excellent organizational skills and the ability to work well under pressure are essential

Preferred

• Certified in Video Platforms, EAS & RFID solutions commonly installed and serviced by Retail
• Networking Fundamentals knowledge; network certification is a plus.
• TRS - Networking 101
• Experience servicing integrated solutions.

Pay Range: $27.05- $ 35.95 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.