Client Support Specialist

Posted:
7/2/2026, 3:49:59 PM

Location(s):
Kansas, United States ⋅ Lenexa, Kansas, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.


For over 30 years, Sentry Credit has been a pillar of the Everett community. In 2025, we joined the TrueAccord family, combining our local legacy with a tech-forward mission to revolutionize debt resolution. As we continue to scale, we are looking for a proactive Client Support Specialist to serve as the operational backbone of our client-facing department. In this critical role, you’ll ensure every account is handled with precision and every client interaction meets standards for compliance. Your ability to coordinate across teams will be the key to maintaining the high-quality experience our partners expect in this fast-paced environment.

What We Offer (Perks & Benefits)

  • Flexible vacation

  • Medical/dental/vision insurance

  • Traditional/Roth retirement savings options

  • Company-paid disability and life insurance

  • Flexible Spending Account & Limited FSA

  • Family-friendly parental leave, volunteer and voting time off

  • On-demand wellness platform access for you and 5 friends and family

  • PerkSpot discount program for 900+ merchants nationwide

Remote Work, Travel Expectations, & Physical Requirements

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.

Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.