About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department
As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

The Business Operations Program Management team (OPM), a subset of the larger Business Operations Team, provides centralized management and support for all business operations-related programs. The OPM delivers high-impact initiatives that support standardization, reduce risk, and bolster scalability. Operating with a continuous improvement mindset, the team focuses on building processes and supporting impactful outcomes. The OPM's scope encompasses all business operations programs across the organization, with a targeted focus on North America Operations while emphasizing global operational alignment. Key areas of focus for OPM programs include risk reduction, process improvement, operational efficiency, cost reduction, staffing methodologies, implementation strategy, and other strategic initiatives aimed at enhancing business operations.

Position Overview

This role can be based in any of our US locations: Denver, CO; Atlanta, GA; Phoenix, AZ; Santa Clara, CA; or Ashburn, VA.

The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance operational efficiency within the business operations-focused OPM! This role involves working closely with various stakeholders to gather requirements, document processes, and support the successful delivery of projects. The Business Analyst will collaborate with the Manager of Program Management to ensure that business objectives are met and drive continuous improvement in business analysis practices.

Essential Job Functions

Reporting and Dashboard Management:

• Develop and manage a range of reports and dashboards to guide business operations, ensuring accuracy in data and driving up to date information.

• Continuously evaluate business performance through detailed reports and dashboards, identifying data-driven insights to boost operational efficiency.

Requirements Gathering:

• Work with stakeholders to gather and document business requirements.

• Build and maintain positive relationships with stakeholders, understand their needs and expectations, and effectively handle their involvement.

• Conduct interviews, workshops, and surveys to understand business needs.

• Translate business requirements into functional specifications.

Process Analysis and Improvement:

• Analyze existing business processes to identify inefficiencies, gaps, and areas for improvement.

• Develop process maps, flowcharts, and other visual representations of processes.

• Recommend and implement process improvements to enhance operational efficiency.

• Lead small-scale projects focused on incremental enhancements to reporting, dashboards, requirements definition, and process improvement initiatives.

Documentation:

• Create and maintain comprehensive documentation, including business requirements, process documentation, and user guides.

• Ensure all documentation is clear, accurate, and up-to-date.

Collaboration and Problem Solving:

• Work closely with program managers, project managers, and other stakeholders to ensure alignment of business requirements with project objectives.

• Collaborate with subject matter experts to validate requirements and solutions.

• Proactively identify issues, develop solutions, and choose the best course of action.

Quality Assurance:

• Review and validate deliverables to ensure they meet business requirements and quality standards.

• Implement feedback from stakeholders to improve documentation and processes.

Support and Training:

• Provide support to project teams and stakeholders during the implementation of solutions.

• Develop and deliver training materials and lead sessions to ensure successful adoption of new processes and systems.

• Convey complex technical processes and information in a clear and concise manner to technical and non-technical audiences.

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

Education:

• Bachelor’s degree in Business Administration, Information Technology, a related field or relevant technical experience.

Experience

• Minimum of 3 years of experience in business analysis, preferably in a business operations or program management environment.

Skills

• Demonstrable experience in gathering and documenting business requirements.

• Must have advanced skills in Microsoft Word, Excel, Visio, and SharePoint.

• Experience with Smartsheet and PowerBI is highly desirable.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Proficiency in business analysis tools and software.

• Strong organizational and project management skills.

• Ability to work cross-functionally with multi-functional teams.

• Attention to detail and a commitment to quality.

• Ability to keep information confidential and communicate sensitive information to appropriate teams.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $85,000—$95,000 + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.