The LATAM Collections Analyst is responsible for Portfolio management including obtaining timely invoice payments within prescribed payment terms to maximize A/R, % current, and minimize write-offs. The position can have regular contact with the client's Sales/Operations Organization, other internal client areas, and external communication with the designated client base. An analyst is expected to become the subject matter expert for the top customers collection process.

Collections responsibilities:

• Responsible for collecting on customers based on agreed-upon criteria with the client and aligned to the DTP.

• Review multiple accounts end-to-end to close out open AR balances timely and proactively.

• Responsible for calling, emailing, & making payment arrangements with customers.

• Collaborate with various cross-functional partners and external customers to resolve receivable issues and achieve common goals and objectives.

• Ensure the completeness, updates, and accuracy of invoices in the AR system (manually encoded or through interface)

• Escalate unresolved issues to management timely in accordance with escalation policies and follow through on the issues until final resolution.

• Serve as an escalation point of contact to take action on reconciling accounts to customer statements.

• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables.

• Be proactive and innovative with ideas to improve service and deliverables to the client.

• Adhere to clients' policies and procedures.

QUALIFICATIONS & KEY SKILLS REQUIRED: 

• Bachelor's degree (exclusive)
• 2/3 years of experience in Finance/Collections (exclusive)
• Collections Calling experience required (exclusive)
• Fluent in English, Strong communication skills (exclusive)
• Good working knowledge of an ERP system; ORACLE experience would be an advantage 
• Excellent working knowledge of MS Office  
• Adaptable to learn new processes, concepts, and skills 
• Demonstrates the ability to work as part of a team 
• Able to work under time pressure, able to prioritise workload and meet strict deadlines. 
• Strong analytical and problem-solving skills  
• Positive attitude and flexible, especially in the period of month/quarter/year-end closing 

WORKING CONDITIONS: 

• Moderate to no travel depending on project involvement 
• Overtime and On-Call may be required 
• Local holidays are observed 

WHAT WE OFFER

• Health and Life Insurance
• Accenture days, 3 additional vacation days
• On site doctor
• Birthday leave

About Accenture

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 Visit us at www.accenture.com 

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