SAP Service Manager: Driving Control and Quality in Complex IT Landscapes 

Accenture partners with leading organizations – often multinational enterprises with complex SAP environments – leveraging solutions such as S/4HANA, SuccessFactors, C/4HANA, and the SAP Business Technology Platform. In these rapidly evolving and hybrid landscapes, the role of the SAP Service Manager is critical to ensure continuity, quality, and governance. 

We are looking for an experienced SAP Service Manager who acts as the key link between business, IT, and external partners. You will oversee service delivery, manage change and release processes, and guide clients through their transformation towards future-ready SAP solutions. 

Your Role 

As a Service Manager, you are responsible for the coordination, quality, and optimization of SAP service delivery. You collaborate closely with business stakeholders, delivery teams, and suppliers to maintain a stable and reliable service while driving innovation. 

Your responsibilities include: 

• Managing changes, releases, and incident processes in line with ITIL best practices. 

• Ensuring transparent communication with business and senior stakeholders. 

• Supporting projects and transitions using Agile/Scrum methodologies. 

• Defining, monitoring, and improving service levels (SLAs) and KPIs. 

• Driving change management to ensure smooth adoption of new solutions. 

• Identifying improvement opportunities and translating them into concrete actions and roadmaps. 

• Acting as the central point of contact for internal teams and external vendors. 

Your Team 

Within our Technology group, you will work alongside an international team of SAP experts, architects, and project managers. You will act as the bridge between technology and business, focusing both on operational excellence and strategic direction. 

Your Background 

• Bachelor’s or Master’s degree, with at least 5 years of experience in Service Management or Delivery Management, ideally in SAP environments. 

• Proven expertise with ITIL processes, Agile/Scrum practices, and change & release management. 

• Strong knowledge of SAP landscapes (e.g., S/4HANA, SAP BTP, SuccessFactors, or SAP cloud solutions). 

• Experience in incident, problem, and escalation management, ensuring business continuity. 

• Ability to coordinate and manage multi-vendor environments and third-party providers. 

• Familiarity with ticketing and service management tools (e.g., ServiceNow, Remedy, or equivalent). 

• Understanding of compliance, audit, and security requirements within IT landscapes. 

• Strong stakeholder management skills, with the ability to influence at different levels (from business users to senior executives). 

• Excellent analytical and problem-solving abilities, with a proactive mindset. 

• Experience with budget and financial management related to IT services is a plus. 

• Strong communication, facilitation, and presentation skills. 

• Fluency in Dutch (must-have) and English (must-have). 

WHAT’S IN IT FOR YOU?  

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:  

• Work with flexibility, in a culture based on trust  

• Embrace a sustainable growth mindset  

• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.  

• Lead and transform our clients with technology  

• Connect with our global network of 700.000 colleagues.  

  

These promises are reflected through our excellent employee benefits, including:   

• Unlimited learning: access to thousands of free courses, classes and workshops.   

• Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from Eid al Fitr to a birthday.  

• ‘Do Good’ volunteering program   

• Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.  

• 26 vacation days per year   

• Paid transport (budget for electric bicycle or car, NS-Business card)  

• A laptop, iPhone, and home office setup allowance  

• Pension scheme, Accenture shares, annual bonus, collective health insurance scheme  

• Social activities like Friday Drinks, sport events and parties  

WHAT WE BELIEVE 

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing [email protected]. We will be happy to assist you!

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.