City, State:

Aliso Viejo, California

Starting Wage: $18.50/hour

 

The purpose of a HOUSE PORTER is to assist room attendants in preparing guest rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist room attendants with stripping beds and removing used linen and towels.
• Deliver towels to laundry for cleaning.
• Deliver fresh towels and linens to room attendants for guest rooms.
• Deliver additional supplies to room attendants as needed and as necessary.
• Effectively communicate with room attendants to ensure efficient and timely cleaning of guest rooms.
• Vacuum hallways of guest room floors.
• Perform all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.   
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. 

MATH ABILITY

No specific requirements are necessary.

COMPUTER SKILLS

No specific requirements are necessary.

CERTIFICATES AND LICENSES

N/A

SUPERVISOR RESPONSIBILITIES

N/A

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment
• Exposure  to cleaning chemicals throughout the day
• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Stoop, kneel, crouch, or crawl less than 1/3 of the time
• Talk or hear more than 2/3 of the time
• Lift up to 50 pounds
• Push / pull up to 50 pounds

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2025-09-02

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.