NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Primary Responsibilities:

This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Operations solutions. This position has a moderate level of customer interaction and works closely with other support  teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.

**Current applications will be under consideration for Summer 2025 internships

Essential Functions:

• Provides superior customer support to internal and external customers in all encounters.  
• Assist with projects currently underway to help with completion. 
• Follow up with Member/Customers on requests and procedures.
• Gather, maintains and audits Member configurations.
• May be called upon to participate in testing of new product development or enhancements and documentation.
• Utilizes all support tools as directed.

Desired Job Experience

• Strong customer orientation.
• Excellent research and problem-solving skills with a strong attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Strong PC skills.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s):

• Working towards the completion of an Associate or Bachelor’s degree in a computer/business related field.