Passionate about making a difference in the world of cancer genomics?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The IT Support Specialist must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. They will be responsible for managing, and/or supporting the local users, network and local server/storage infrastructure and lab environment. Daily tasks may include installing, upgrading and monitoring software/hardware and troubleshooting end-user incidents.

ESSENTIAL FUNCTIONS

• Act as hands-on resource to define technical requirements and implement cost-effective, scalable solutions
• Establish trusted partnerships with peers and all colleagues throughout the enterprise
• Work with stakeholders to identify business needs and prioritize the critical few.
• Effectively balance break/fix work and project work to help drive key business objectives
• Encourage open and effective two-way communication 

REQUIREMENTS

• Provide on-site support for hardware and software systems
• Proficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Google Workspace, Office 365, Printers
• Intermediate knowledge of WAN/LAN technologies and troubleshooting skills
• Familiarity with MDM tools and concepts Airwatch, Apple Business Manager, etc
• Demonstrated skill in structured troubleshooting and complex issue resolution 
• Excellent communication skills, written and verbal
• Broad experience and knowledge of MacOS and Windows operating systems
• Asset, procurement and vendor management
• Audio/Visual device setup and management a plus

Education/Certification: 

• BS/BA degree in Computer Science, Engineering, a related field or 5+ years in related experience 
• Certifications in one or more of the following are preferred: Microsoft, Google, ITIL, A+/Network+

Experience: 

• 3+ years of related work experience in enterprise architecture / technical operations and support
• 3+ years of experience working with cross-functional teams and heavily matrixed organizations 

 

 

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