Position:

TALENT COMMUNITY - Customer Service Representative

Job Description:

About us

The work Arrow does goes into everything, from cars to coffee makers. If it takes a charge, chances are it was built with Arrow. We aim to think, plan and act in innovative ways, helping design, build and source the technology solutions of the future. We are a Fortune 118 company with headquarters in Denver, Colorado. Our team includes 18,800 employees worldwide across more than 345 locations serving 80 countries. We help the world’s best technology companies think “Five Years Out,” working together to innovate the next big thing after the next big thing.

TALENT COMMUNITY - Customer Service Representative

Join a talent community is a great way to stay connected with exciting and future career opportunities. By becoming a member, you gain access to updated about job openings, networking events.  Whether you are actively job searching or simply exploring, joining a talent community keeps you in the loop and positions you for growth and success in your career journey.

Currently opening a TALENT COMMUNITY- for Customer Service Representative team in Gdansk. The team is built of 75 Customer Service Representatives, 5 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive- this might be something for you!

What You Will Be Doing at Arrow?

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load, the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representative also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

• Order to Invoice process.
• Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
• Order Management.
• Managing and handling of all relevant backlog alerts.
• Managing and responding to all requested customer backlog changes.
• Close cooperation with other departments like Sales, Asset and Logistics.
• Driving On-Time-Delivery performance in line with customer and company goals.
• Generating customer satisfaction.
• Driving efficiency.

What Are We Looking For?

• English on B2 level (both spoken and written). Any additional European language as a plus.
• Good knowledge of MS Office, Excel is a plus.
• Customer Service, Order Management or Sales experience.
• Accountability.
• Communication and coordination skills
• Customer-oriented attitude
• Team player.

What is in it For You?

• Permanent contract with 3 months probation period.
• Relocation package.
• Interesting career development opportunities in a quickly growing environment.
• Premium Medical Care program + Dental Package.
• MyBenefit System (including MultiSport Card & vouchers).
• Dynamic environment with a friendly work atmosphere.
• Fully remote recruitment process.

Please note – this is only an opportunity to join our Talent Community, it is not linked to a specific vacancy.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

#LI-KA1

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support