At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview:

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking, and reporting, sales support, training, and other assigned activities.

Sounds interesting? Read on!

What you will do:

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

• Order processing of Purchase Orders and resolving order issues.

• Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.

• Monitor and maintain assigned program(s) (e.g.VE Subscriptions, NGINX, Shape, Volterra)

• Answer pre and post sales questions from Channel and F5 sales teams.

• Research inquiries and assist internal and external customers.

• Coordinating expedites requests and escalations.

• Ensure the integrity of the Salesforce data.

• Performs other related duties as assigned.

What you will bring:

• BA/BS degree

• 3 years of Sales Support experience preferred

• Previously worked in a high-tech environment is highly desirable

• Proficient in Microsoft Outlook, Word, PowerPoint and Excel

• Salesforce experience is preferred.

• Must be detailed oriented with a proven ability to multi-task

• Effective communication, both in written and verbal form, to interact with cross functional teams and departments

• Must be a self-starter and effective time manager

• Passion for customer experience and exceeding expectations

• Proven ability to collaborate in a team environment.

• Good understanding of sales processes, order administration processes, etc.

• Have experience supporting and working with Sales Team

• Good interpersonal skills

• Intermediate Experience with Salesforce

• Ability to work independently in a dynamic fast paced environment, with minimal supervision

• Ability to work under pressure

• Exhibits professional work behaviour and positive attitude

• Comfortable interacting with Sales Team

What You’ll Get:

• Hybrid working mode

• Career growth and development opportunities  

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay, comprehensive benefits, and cool perks

• Culture of Giving Back

• Dynamic Diversity & Inclusion Interest Groups

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].