Order Management Specialist

Posted:
8/15/2024, 5:00:00 PM

Location(s):
Utah, United States ⋅ Draper, Utah, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Sales & Account Management

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.  Proofpoint.

The Role  

Our Order Management Specialist is a key player to the service we provide our customers.  In the position of Order Management Specialist, you would ensure customer orders are processed efficiently and timely, in compliance with company requirements and quality expectations. Additionally helps to ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication and collaboration with our cross functional stakeholders as necessary.       Support internal audit controls and SOX initiatives

Your day-to- day  

  • Review Contracts and Order Documentation for completeness and accuracy.
  • Work with Deals Desk, Sales Coordinators, Sales Representatives, or others to obtain necessary documentation required for each order. 
  • Track Deals through document revisions and delivery of products.
  • Accurately enter deal information into Salesforce and D365 for order processing, invoicing and commissions/forecasting purposes. 
  • Process orders to meet and exceed expectations in alignment with high quality output. 
  • Proactively communicate issues back to management and follow order management processes and procedures
  • Contribute to additional Order Management activities as assigned.

What you bring to the team

  • Prior experience with Order Management, Sales Operations or Deals Desk is preferred
  • Well organized and able to effectively handle multiple tasks and prioritize
  • Ability to communicate effectively with a strong sense of teamwork
  • Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter
  • Self-motivated with a knack for being meticulous and detail oriented 6. Critical thinking skills
  • High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems  
  • ERP (D365, SAP or Oracle) and Salesforce experience preferred

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
 

#LI-AN2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 30.90 - 45.32 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 24.30 - 35.64 USD

All other cities and states excluding those listed above:

Base Pay Range: 23.40 - 34.32 USD

Proofpoint

Website: https://www.proofpoint.com/

Headquarter Location: Sunnyvale, California, United States

Employee Count: 1001-5000

Year Founded: 2002

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Email ⋅ Enterprise Software ⋅ Information Technology ⋅ Network Security ⋅ SaaS