Project Manager, Client Service

Posted:
9/4/2024, 4:58:02 AM

Location(s):
London, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Business & Strategy ⋅ Sales & Account Management

OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Who We Are: 

🤝 Team-oriented and collaborative

💪Hard-working professionals who strive for excellence

👩‍💻 Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

🥇Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

🚀 Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What YOU will own:

  • Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
  • Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more​
  • Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
  • Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
  • Work with other Project Managers on the team to provide industry guidance for projects

Experience YOU will bring:

  • Bachelor’s or master’s degree
  • 2+ years of client-facing or account management experience  
  • Previous experience managing a team
  • The right to work in the UK 

Skills YOU will Bring:

  • Desire to work in a sales/lead generation role that is KPI and metrics-driven 
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

What We Offer:

💰Competitive compensation

💊Private health insurance

💼Entrepreneurial environment, autonomy, and fast decisions

🌍 International exposure to the global Guidepoint service teams

👕 Casual work environment

🥂Summer and winter team events

Interview Process:

  • Meet your Guidepoint Recruiter!
    • Initial Candidate Screen
  • Meet the Guidepoint Teams!
    • Hiring Manager Interview
  • Mock Assessment (Role Dependent)
    • Complete a stimulated client request and gain more insight into the role
  • Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-HYBRID 

Guidepoint

Website: https://www.guidepoint.com/

Headquarter Location: New York, New York, United States

Employee Count: 1001-5000

Year Founded: 2003

IPO Status: Private

Industries: Consulting ⋅ Financial Services ⋅ Industrial ⋅ Information Services ⋅ Market Research ⋅ Technical Support ⋅ Telecommunications