Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Services and Benefits Call Center Supervisor (fully remote), you will be responsible for providing daily leadership, management, and guidance to the Call Center staff.  You will be responsible for ensuring superior service for our members and Health Plan partners by providing information, feedback and coaching to agents. The Supervisor will also support call center service level standards by holding teams accountable for results as well as flawless execution of inbound and outbound calling programs and associated performance metrics. The Supervisor will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.

This is a remote work from home role.  The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET.

Required Qualifications

• 2+ years working experience in a role leading, coaching, and developing teams

• 1+ years working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point

• Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success

• Ability to assess talent, manage people and motivate others

• Strong interpersonal and relationship building skills

• Excellent oral and written communication skills

• Ability to work in structured, fast-paced call center environment

• Experience working with data and analytics

Preferred Qualifications

• Bilingual in Spanish

• Experience in an inbound and/or outbound contact center environment

• Experience in call center technologies/applications

Education

Verifiable High School Diploma, GED or equivalent work experience required.
Bachelor’s Degree Preferred.

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/08/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.