THE TEAM

The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels

THE OPPORTUNITY

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client-focused experiences that balance digital efficiency with human connection. As the Director, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia. 

THE ROLE

As the Director, Customer Enablement you will lead the team to:

• Support to shape and advance the shared enterprise approach to customer data and engagement, ensuring alignment across business units and technology teams to deliver a unified, customer-centric strategy
• Define and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion, identity resolution, data quality, and segmentation governance, ensuring compliance and integrity across systems and processes
• Drive organizational adoption of customer programs and tools through training, change management, and cross-functional stakeholder engagement
• Define and track KPIs for customer engagement, conversion, and loyalty programs
• Collaborate with Technology and Data leadership to shape the long-term roadmap for customer technology, ensuring scalability and alignment with evolving business needs
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Director, Customer Enablement has:

• Proven and best-in-class skills, applicable certifications, education and/or experience in:
  • Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)
  • Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification, segmentation, and activation, in close partnership with technology teams
  • Strong understanding of omnichannel retail and customer lifecycle management
  • Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
  • Proven experience working with senior leaders across Marketing, Digital, Technology and Data & Analytics
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value
• A deep understanding and commitment for the industry in which we operate

THE COMPENSATION

The typical hiring range for this position is $150,000 - $250,000 per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy.  With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.