Leidos seeks an experienced, Media Communication & Production Specialist to support our team. A successful candidate will work closely with customers, including executive-level staff, to ensure smooth operation and troubleshooting of IT and AV equipment.

Primary Responsibilities:

• Audio/Visual Support:

  • Provide physical setups, testing, and maintenance of audio/visual equipment and conference facilities.

  • Ensure direct communication with customers, including executive-level staff, for AV needs.

• Video Teleconferencing:

  • Assist with video teleconferencing and live streaming webcasts and webinars

  • Set up, reserve, schedule, establish, test, troubleshoot, monitor, and conduct Zoom VTC and Teams sessions.

  • Operate laptops and ensure successful webcasting feed.

  • Schedule and initiate Zoom and MS Teams sessions, ensuring active sessions before transferring host privileges.

  • Perform daily testing and preventive maintenance on VTC systems with EDM team and report issues.

• IT Support:

  • Provide daily IT support, including hardware/software upgrades and maintenance from Windows XP to Windows 11.

  • Offer advanced technical and configuration support for microcomputer hardware, software, network, and office automation.

  • Troubleshoot issues such as desktop performance, connectivity problems, and data transfer during system upgrades.

  • Monitor and resolve tickets throughout the agency's hours of operation, handling Desktop, Laptop, Printers, and peripherals issues.

  • Conduct analysis of issues and recommend appropriate actions.

• Telecommunications Support:

  • Provide interface support to telecommunications end users, operations personnel, and strategic program management.

  • Assist with IP/ISDN point-to-point and multipoint VTC sessions.

  • Validate VTC performance 30 minutes prior to sessions to ensure audio and video functionality.

• Customer Support:

  • Receive and troubleshoot Tier I or II phone calls and service tickets.

  • Provide technical and operational guidance to customers for video teleconferencing systems.

  • Support surge requirements for special conferences outside business hours.

  • Maintain other conferencing requirements and assist end users with VTC issues.

• Inventory and Record Keeping:

  • Maintain accurate accountability records and reports on each conference/meeting operated.

  • Provide inventory and equipment status tracking support.

• Other Duties:

  • Perform daily testing and preventive maintenance on AV and IT equipment.

  • Provide primary and possible after-hours weekend or holiday support as pre-arranged with the customer.

  • Creates videos, graphics, photography, animation

  • Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables.

  • Communicates with internal and client project team members.

  • Works to influence team members regarding solution design, process and/or approaches

  • May require lifting and moving of AV and IT equipment.

  • Flexibility to work outside regular business hours for special events and surge requirements.

Basic Qualifications:

• Requires a Bachelor's degree and 5+ years of prior relevant experience

• Strong technical background with experience in audio/visual systems, video teleconferencing, and IT support.

• Proficiency with Windows operating systems and common office software.

• Experience with Zoom, MS Teams, and other VTC platforms.

• Knowledge of telecommunications systems and protocols.

• Familiarity with testing methodologies, technical standards, specifications, and IA security requirements.

• Excellent troubleshooting and problem-solving skills.

• Strong communication skills and ability to work with executive-level customers.

• Ability to manage multiple tasks and priorities effectively.

• Willingness to provide after-hours support as needed.

Original Posting Date:

2024-08-05

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $55,250.00 - $99,875.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.