Job Description

Adobe is a place where outstanding people work. Don’t just take our word for it. Our employees recently voted us, and Adobe Japan ranked 13th for Great Place to Work.

We’re proud to offer market competitive employee benefits crafted to fit you and your lifestyle. Some highlights include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program, and programs to support your ongoing career growth. For more details, please visit https://benefits.adobe.com/jp

We proudly empower our employees to get involved with corporate social responsibility. We offer many opportunities to help you make a bigger impact through philanthropy, employee, and community engagement.

We understand that people are the key factor in our business, and that's why we want to meet you!

The Opportunity

Are you a customer-centric sales professional who thrives on building relationships, driving renewals, and improving customer success? If you have a passion for SaaS sales, retention, and upselling, we want you on our team!

At Adobe, we’re looking for a Relationship Management Specialist to manage renewals, cross-sells, and upsells while helping customers improve the value of their Adobe Digital Experience subscriptions.

In the role of Relationship Management Specialist, you will:

• Own the renewal process – ensuring customers continue to see the value in our solutions
• Identify and drive expansion opportunities – uncovering upsell and cross-sell potential
• Build lasting customer relationships – addressing challenges and ensuring adoption success
• Collaborate across teams – working with Account Executives, Customer Success, and Support Teams
• Meet and exceed sales quotas – demonstrating expertise in Adobe’s products and services

What You Bring

• 3+ years of experience in a similar role (Customer Success, Sales, Service Renewals)
• Proven sales experience in SaaS/cloud services
• Excellent relationship-building and communication skills (written, verbal, and presentation)
• Strong ability to multi-task and respond quickly to customer needs
• A data-driven approach, able to analyze customer trends and identify risks/opportunities

Desirable:

Familiarity with Adobe Experience Cloud technologies

Experience presenting technical concepts to executive audiences

Adobe for All

Adobe strives to build an environment where our employees can perform at their highest level and advance their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs crafted to make everyone feel included, we're committed to encouraging a diverse and inclusive work environment for all.

Take the leap and dive in

Like what you’ve seen and ready to dive in? Concerned you don’t meet every skill requirement? Just take the leap and apply – bringing together diverse individuals makes us more effective. We look forward to discovering how we can foster Creativity for All collectively.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.