We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Procurement Senior Specialist to join our Procurement team at MBPS. In this role, you are expected to lead the support by providing strong leadership, subject matter expertise and in-depth knowledge of the end-to-end procurement process including integration points with other teams as well as providing strong functional knowledge on various applications used by the company.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Lead Manulife’s Incident Management process for all Ivalua and P2P related incident and inquiries in the respective time zone assigned by providing subject matter expertise and in-depth knowledge of the end-to-end process including integration points on the over-all procurement process.

• Support the business through regular and daily monitoring of the Ivalua Support mailbox and established incident management tool to respond timely and resolve business requirements. 

• Meet or exceed SLA requirements for both incident response and resolution tickets.

• Handle complex cases and escalations through proper validation of issues whether access, master data, functional or technical in nature.

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution.

• Conduct user-acceptance testing to validate permanent solutions to incidents and problems as well as new functionality implementations.

Qualifications:

• College/University graduate

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• At least 5 years of experience in procurement, procurement process or procurement systems

• Experience working with procurement contracts and related legal document is an advantage.

• Ability to learn new technologies and tools quickly and work effectively in a changing environment.

• Knowledgeable in Procurement system SAP Ariba, Ivalua, Coupa, Oracle.

• Amenable to work on a permanent night shift schedule.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].