About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• Lead the Onboarding and Offboarding activities and processes end to end.

• Support all hardware and application queries from TW and issues reported (Windows OS/MAC OS).

• Provide physical and remote support for company IoT devices.

• Coordinate with the global team to manage and deploy IT projects.

• Support monitoring network, system operation, determining and performing exceptions.

• Support supervisors and cross-departmental execution systems integration, import, maintenance and evaluating.

• Take ownership and responsibility of projects and tasks assigned to.

• Ability to manage regional project assignments and travel for project work.

• Provide training and knowledge sharing with end-users.

• Managing the company’s IT assets and ensuring that assets are tracked throughout its lifecycle.

• Actively finds ways to improve processes and helps implement changes within their domain.

• Coordinate with the IT Procurement and Vendor management

• Maintain and outperform KPIs/OKRs/SLAs and CSAT scores 

• Business travel may be required within local markets or oversea

What you'll need:

• Degree holder, with major in Computer Science or related disciplines.

• Minimum of 2 - 3 years’ experience in IT helpdesk or 1st level support with a minimum 2-year hands-on experience on endpoint devices (Win & Mac).

• Great team player who knows how to solve complex issues in conjunction with subject matter experts. 

• Self-motivated and result-oriented.

• Ability to work under pressure and tight deadlines

• Excellent verbal and communication skills

• Basic verbal and good written communication skills in English.

• Basic IT knowledge on Infrastructure / Networking (Firewall, Wireless, AD, Google workspace, MDM)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.