Work Flexibility: Hybrid

Who we Want:

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Strong communicator – People who can communicate with stakeholders in different positions and translate feedback and information to actionable achievable goals.

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. 

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Job description

The Sr. Business Analyst is responsible for partners with stakeholders and technical teams to solicit and document process flows, features, requirements, and user stories as part of projects and enhancements and ensures quality delivery of those requirements through other IT partners including third party. They will be responsible for providing IT Business systems knowledge and expertise to IT, the business teams and process owners in identifying opportunities for technology and supporting prioritization. They are responsible for building strong collaborative relationships with the specific teams with a specific focus on the (Specific) teams. They are responsible for understanding business processes and coordinating communication among various business groups and IT technical teams.

What you will do:

• Build and maintain strong relationship with the Divisional teams and functional teams.                              

• Act as functional subject matter expert in technologies such as:  CPQ, SAP, SalesForce.com, ServiceMax and Model N

• Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements                                             

• Manage minor and major enhancement initiatives launching key capabilities to the platform in a governed fashion

• Document test cases and perform or manage user acceptance testing in partnership with testing center of excellence as applicable 

• Define tangible use cases that align desired technology output to commercial objectives           

• Recommend business process and system changes to improve efficiency and business outcomes.          

• Ensure clear communication between business stakeholders and IT technical teams.                  

• This is an individual contributor role that requires use of judgement in applying professional expertise and is expected to work independently with minimal supervision

• Improve the business analysis function through best practices, process management, mentoring, and education.             

 

What you need:

• Bachelor’s in Business Administration, Management of Information Systems (MS), or Computer Information Systems (CS or CIS)

• Minimum 2 years of professional experience required in the business analysis area, preferably in IT.                                   

• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required              

• Experience documenting complex processes and business requirements and presenting them in a clear and understandable format is required.                                                 

• Demonstrated ability to understand, evaluate and recommend changes to business processes is required

• Experience working with high level business stakeholders is required.

• Experience with Salesforce.com is required

• Demonstrated functional and/or technical acumen in technologies such as:  SAP, SalesForce.com, CPQ, and Model N is preferred but not required                

• Experience with business requirements \ project management documentation system as JIRA\Azure DevOps etc. is preferred.

Travel Percentage: 10%