JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Experience Services Receptionist- JLL

What this job involves:

As an Experience Services Receptionist at JLL, you'll be the driving force behind exceptional client and visitor experiences, delivering welcoming, professional, and personable assistance to all who enter our clients' workplaces. This front-facing position offers the perfect opportunity to leverage your service expertise, outstanding interpersonal abilities, and dedication to fostering a hospitality-centered workplace culture. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and you'll play a vital role in creating those memorable first impressions that define workplace excellence. You'll serve as a central point of contact for the campus, partnering with facility services and management teams to maintain safe, comfortable environments while proactively coordinating meetings, events, and daily operations.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations in a way that makes everyone feel warmly welcomed and assisted in a helpful and timely manner

• Engage visitors, employees, and callers with professionalism and warmth, serving as a central point of contact and providing information and wayfinding for the campus, services, and activities

• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards

• Execute the badging process for employees, visitors, and third-party providers while managing check-in procedures in accordance with security protocols

• Partner with facility services and management teams to create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems

• Proactively coordinate meetings, events, and daily operations while connecting with support teams to anticipate needs, identify issues, and deliver creative solutions

Required qualifications:

• Minimum 1-2 years of previous customer service, security, or hospitality-related experience

• Excellent communication skills with fluency in English required for professional spoken and written communication

• Flexibility and positive attitude in managing shifting daily priorities while maintaining consistent and elevated guest experiences

• Ability to multi-task and prioritize effectively while ensuring accuracy and attention to detail

• Working knowledge of Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook

• Ability to perform minimal physical activity such as carrying small packages

Preferred qualifications:

• Strong interpersonal skills with a passion for creating exceptional experiences for others

• Demonstrated confidence, professionalism, and responsiveness in customer service situations

• Experience identifying potential risks and escalating appropriately to prevent security incidents or operational disruptions

Schedule: M-F

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

55,000.00 – 60,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.