Job Purpose

Manage the receptionist role at the entrance and coordinate security responsibilities.

Responsibilities

• Greets visitors, investigates visitor clearance, issues temporary badges to cleared visitors, and maintains visitor log.

• Routes Participant issues to the appropriate department. Refer complaints to the A&G department promptly.

• Ensure employees, upon entry, are wearing their id badge.

• Answers and correctly routes phone calls.  Responds to basic inquiries.

• Sends phone call messages via email to staff.

• Receives, distributes, and sends mail including packages.

• Pages staff when they are needed at the front desk. Overhead paging emergency announcements.

• Makes periodic tours of the grounds examining possible points of entrance to make sure they are properly secured.

• Monitors security camera.

• Maintains order and safety of personnel in the event of an emergency.

• Ensure proper usage of parking for sites that have their own parking facility.

• Cover lunch breaks of the Transportation Coordinator role.

• Backup the Transportation Coordinator with basic calls as needed.

• Support other sites within the same region as needed.

• Other duties as assigned.

Performance Standards

• Performs consistently with the organization’s mission and philosophy. 

• Performs job responsibilities according to the organization’s policies.  Seeks clarification when needed.

• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance.  Meets productivity guidelines.

• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.

• Maintains HIPAA standards and confidentiality of PHI.

• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.

• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.

• Serves as a role model for peers and colleagues.

• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills. 

• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.

• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.

• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.

Service Standards

• Makes the needs of participants their central focus, and finds innovative ways to provide an exceptional experience.

• Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).

• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.

• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.

• Suggests and implements customer-centered service improvements.

• Encourages customers to engage with CenterLight employees and CenterLight activities.

• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.  Immediately reports customer dissatisfaction to IDT for follow-up.

Weekly Hours: 40

Schedule: 8:30 AM - 5:30 PM

Job Qualifications

Education: High school diploma or GED

Experience: Some receptionist and/or security guard experience preferred

License Registration: N/A    

Language: Bengali Bilingual.

Physical: Ability to lift packages up to 25 pounds                

Other: Demonstrate proficient typewriting skills. Typewriting test must be taken with a minimum of 40 – 45 words per minute preferably, and over 90% of accuracy.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Standing – Duration of up to 6 hours a day.

• Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.

• Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc.

• Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job.

• Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas.

• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)

• Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy.

• Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.

• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

 

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max):

$21.0991/hr or $43,886.12 annually

Note: Position's wages are contingent upon terms and conditions outlined in the collective bargaining agreement.