CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

•Serves as face of the hospital offering exceptional customer service
•Completes demographic and financial order entry within the Cerner EHR
•Verifies patient identification and scans ID and Insurance cards into EHR
•Interviews patients and verifies or updates medical health record at every visit
•Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed
•Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians
•Explains and obtains compliant signatures on registration forms
•Answers patients and family wayfinding questions and helps direct as needed
•Acts as a preceptor

Employment Type: Part Time

Shift: 3pm-11pm

Weekly Scheduled Hours: 12

Weekend Requirements: Every other weekend
Requirements:

- High school diploma/GED or higher education

Demographic and Financial Registration:

• Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system.
• Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services.
• Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay.
• Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians.
• Explains and obtains compliant signatures on registration forms.
• Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed.
• Acts as a preceptor as needed.

Compliance:

• Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access
• Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice.
• Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information.
• Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers.
• Specific duties as assigned.

Operator:

• Acts as phone operator routing all calls from internal and external customers throughout the hospital. Uses critical thinking to prioritize calls.
• Provides excellent customer service to all callers.
• Demonstrates ability to quickly respond to all Code events.
• Conveys calm during a code by remaining aware of tone of voice when paging overhead.
• Able to perform other duties while simultaneously acting as the operator related to creating and activating visits for other units of the hospital or other reports as assigned.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy