As an Implementation Consultant, you will

• Understand the client’s technical landscape, working with them to define a solution approach and integration plan that fits with its intended operating model
• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate with the Customer Success Managers during all project phases, from initial kickoff through implementation
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Create internal design configuration documentation
• Create implementation plan collateral and design document templates
• Proactively identify project roadblocks and manage subsequent issue tracking / resolution
• Anticipate details of future projects by communicating directly with the Customer Success Managers and staying informed of relevant trends and industry news
• Work with Product Management to feedback on issues with current products and provide input around new products
• Write technical requirements and business specifications for client implementations

 

Who we are looking for

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or sciences
• 2-4 years SaaS or customer facing experience
• Be a native French speaker 
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Experience with dealing with client IT teams as well as systems integrations
• Passionate self-starter that is self-directed and able to execute independently
• Technical understanding of Rest API services and implementation
• Experience with AML and Client Onboarding solutions is a big plus but not required.