The Revenue Operations Analyst will play a critical role in supporting customer experience (CX) and revenue operations through strategic Gainsight administration, reporting, and collaboration. You will ensure that Gainsight configurations align with CX goals, streamline revenue processes, and leverage data to foster customer satisfaction and revenue growth. With a proactive approach, you will drive improvements in customer health metrics and provide insights and recommendations to help the business achieve its growth objectives. In this role, you’ll partner with cross-functional teams to deliver a seamless revenue journey, from marketing to customer success.

What you'll be doing...

• Manage and maintain Gainsight configurations, ensuring the system supports CX strategies.
• Implement workflows, playbooks, and success plans within Gainsight.
• Troubleshoot Gainsight issues and collaborate with stakeholders to optimize its usage.
• Assist in executing CX strategies and initiatives to improve customer outcomes.
• Implement and streamline end-to-end RevOps initiatives to drive overall business efficiency and growth.
• Generate and analyze reports to monitor customer health, retention, and satisfaction metrics.
• Partner with Marketing and Sales to Identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals.
• Present insights and recommendations based on data analysis to the CX team.
• Build dashboards and visualizations for tracking key performance indicators (KPIs) related to customer success.
• Work closely with Customer Success Managers (CSMs), Product, Sales, and Support teams to ensure cohesive CX strategies.
• Provide technical and analytical support for CX-related projects and initiatives.

What you'll bring to the table...

• 3+ years of experience in CX operations, customer success, or a similar role.
• Gainsight administrator experience is required.
• A Gainsight admin certification is strongly preferred
• Proficiency in reporting and data analysis (Excel, BI tools, etc.).
• Strong organizational and project management skills.
• Ability to work with large datasets to extract actionable insights.
• Excellent communication and presentation skills.
• Basic understanding of customer journey mapping and success metrics.
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Experience with Google Sheets/Excel and similar tools is strongly preferred.

Most importantly, you share our values...

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

The base pay range for this position in Canada is 75k-100k / year + bonus. 

The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.