Responsibilities:

- Serve as the trusted advisor and technical point of contact for assigned customers.

- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.

- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of  TiDB products and services.

- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.

- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.

- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.

- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Previous experience in technical account management, customer success, or consulting roles.

- Strong understanding of database and distributed system-related products and technologies.

- Excellent communication, collaboration, and problem-solving skills.

- Ability to manage complex technical projects and prioritize competing demands effectively.

- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.

- Experience working with enterprise customers and managing stakeholder relationships is a plus.