Principal Accountabilities
● Manages and directs the Tech Services group by providing resources, training, and support needed for staff to service internal and external customers.
● Manage and develop line staff, including providing direction, hiring, coaching and corrective action. Determine staff utilization, certification requirements.
● Strategic planning for technical roles, as well as with existing and prospective customers/suppliers.
● Process improvement/design and other duties as assigned.


Job Complexity
● Coordinates and supervises the daily activities of business or technical support or production team
● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
● Typically does not spend more than 20% of time performing the work supervised
● Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders
● Applies acquired expertise to analyze and solve problems without clear precedent
● Provides input on resource planning and policy development
● Coaches team members on performance, completes employee performance evaluations and recommends pay actions


Experience / Education
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.