Job Description

The Application & Monitoring Specialist is responsible for the health, administration, and continuous optimization of business-critical applications within AirAsia Aviation Management Services. This role acts as the primary guardian of system reliability, ensuring seamless integration with aviation operations and maintaining a robust proactive monitoring ecosystem.
 

Key Responsibilities (not limited to)

1. Proactive Monitoring & System Health

• Accountability for Monitoring Infrastructure: Own the health and workability of the proactive monitoring system to ensure 24/7 visibility into application and infrastructure performance.

• MTTD Management: Ensure all systems and infrastructure connected to the monitoring environment achieve the Mean Time to Detect (MTTD) within stipulated internal SLAs.

• System Onboarding: Serve as the primary point of contact for onboarding new applications and infrastructure into the monitoring environment, ensuring proper configuration and alerting thresholds.

• Health Surveillance: Monitor application health, server performance, and service availability to identify bottlenecks before they impact operations.
   

2. Technical Support & Incident Management

• Rapid Resolution: Provide high-tier technical support and troubleshoot complex system errors, performance issues, and access bottlenecks.

• Root Cause Analysis (RCA): Perform deep-dive RCAs for critical incidents and implement corrective/preventive actions to prevent recurrence.

• ITSM Discipline: Manage the lifecycle of incidents and service requests via platforms like ServiceNow or Jira, ensuring documentation is precise.
   

3. Lifecycle & Change Management

• Deployment & Maintenance: Lead application rollouts, upgrades, and patching, ensuring version control and system stability.

• Change Governance: Ensure all system changes are recorded through formal change management processes to mitigate operational risk.

• User Access Control: Manage user roles and permissions in strict adherence to cybersecurity policies and audit standards.
   

4. Stakeholder & Vendor Collaboration

• Technical Liaison: Coordinate with external vendors and internal ICT teams to align technical requirements and resolve software defects.

• Project Support:
  Assist project teams in gathering technical requirements, conducting UAT (User Acceptance Testing), and performing post-deployment validation.
   

Job Requirements

• Education: Degree in IT, Computer Science, Software Engineering, or a related field.

• Experience: 3–5 years in application support or system administration. Experience in Aviation or Logistics is a significant advantage.

• Technical Proficiency:

  • Strong SQL skills for querying, data validation, and reporting.

  • Hands-on experience with monitoring tools (e.g., Dynatrace, New Relic, Zabbix, or Prometheus) and defining MTTD metrics.

  • Familiarity with Windows/Linux server environments and API integrations.

  • Knowledge of cybersecurity principles, audit logs, and compliance.
     

• Soft Skills: 

  • Strong analytical and problem-solving mindset.

  • Excellent communication and stakeholder management skills.

  • Able to work under pressure and manage multiple priorities.

  • Strong attention to detail and documentation discipline.

  • Proactive, independent, and able to work in a team environment.