Who are we? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

Who are you? 

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

The Job: 

The Booking Operations Manager will work with the booking department and other talent/event team members in all aspects of booking operations responsibilities including working closely with the national touring department on preparation and distribution of offer sheets and event information, venue communication, administrative support and event coverage.  

WHAT THIS ROLE WILL DO:

Booking Operations Management 

• Review designated deal sheets in booking system 

• Obtain holds/avails from venues and place and release holds in booking system/calendar 

• Obtain all details and show information from artist and/or internal representatives and act as communications liaison between artist/internal representatives and venues 

• Coordinate with artist and internal staff on announce and on sale dates. Communicate regarding appropriate traffic around announce/on-sale schedules 

• Update and maintain offer templates, venue and artist info in booking system 

• Create reports as needed and distribute to pertinent internal and external stakeholders 

• Confirm/release holds/events with venue partners 

• Review scaling maps and monitor sold/opens maps 

• Review ticket holds with Ticketing Department  

• Understand and coordinate as needed regarding State / Foreign income taxes relating to Artist Settlement 

• Liaise with venues for artist/promoter specific requests not limited to suites, VIP access, parking etc. 

• Monitor financial forecasting and communicate with internal departments for updates/revisions 

• Attend concert events as Local representative with venues, artist representatives and national LN Touring teams  

• Serve as a key member of the booking team, participate in meetings and discussions, deliver new and exciting ideas on artists, venues, processes and best practices 

• Consistent communication and check-ins with local Booking team and talent buyers 

• Establish, build and maintain positive relations with agents, managers and industry representatives as needed 

• Coordinate with Production team as needed regarding CAD’s and seating charts 

• Manage internal documentation as required (ROME, calendars, ticketing, etc) 

Administrative Support 

• Execute designated venue leases per company guidelines and return to venue partners 

• Request and distribute certificates of insurance as applicable in line with venue agreements 

• Manage and distribute legal event promotion documents as applicable  

• Review artist and venue show settlements night of show and post show as needed 

• Contribute to show files to ensure all essential documents are present prior to day of show.   

• Assist with industry and guest ticketing requests as needed 

• Coordinate internal event working credential lists 

SKILLS/COMPETENCIES 

• 3-5 years – Experience in venue bookings, artist bookings or festivals and data analysis. 

• A minimum of 2 years experience as an assistant is preferred. 

• Proficient use of Microsoft Outlook and well-versed in Excel and database programs and ability to work with accounting and financial departments. 

• Ability to navigate the internet as a communication and research tool. 

• Professional level of verbal and written communication skills. 

• Fast learner with a strong work ethic and a high sense of responsibility in an ever-changing environment. 

• Self-starter; high level of initiative, adaptability and problem-solving skills. 

• Strong client service skills and ability to execute in a fast-paced environment with high level of responsiveness. 

• Must be able to handle sensitive matters and exercise excellent judgment. 

• Ability to work independently and within a team to juggle multiple prioritized tasks. 

• Experience with contracts a plus but not required. 

• Strong attention to detail. 

• Eagerness to support others (in venues and office). 

• Able to have flexibility in working hours such as nights, weekends and public holidays 

• Multitasking and organizational skills; ability to handle several types of projects and people regularly. 

• Ability to work well under pressure. 

• Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time. 

BENEFITS & PERKS 

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: 

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) 

• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets 

• WEALTH: 401(k) program with company match, Stock Program Reimbursement 

• FAMILY: New parent programs & support including caregiver leave and infertility support 

• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings 

• OTHERS: Volunteer time off, crowdfunding network 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 

 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis. 

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.