Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Pay:   $23.00 - $31.00/hr. DOQ ($47,000-$65,000/annually)

Benefits: Full Benefit package including medical, dental, life and disability insurance; paid time-off and holidays.

Schedule: Mon. – Fri. 8:00a – 5:00p, with an hour lunch. Occasional overtime and some Saturdays.

Status: Fulltime/Regular employee, non-exempt

Position Summary:

Sales Coordinator is responsible for ensuring our customers receive a world class experience. Utilize the SERVANT LEADERSHIP approach to develop, direct, and implement the sales and production process. Provide world class customer care as a Sales Coordinator using a SERVANT ORIENTED approach to customers.

The Sales Coordinator is Responsible for undertaking a variety of day-to-day clerical tasks primarily including (but not limited to) ensuring the Sales Department Team Members receive the clerical support necessary to help achieve a great Customer Experience. Sales Coordinators serve as a valuable resource to Customer Success Managers, Sales Mangers, and our Retail partners. Sales Coordinators continually assist in solving problems, organizing, and communicating inside and outside of their respective departments.

DUTIES / RESPONSIBILITIES:

• Develop and maintain complete understanding of product offerings, pricing structure, and internal systems
• Facilitate the order entry process and provide accurate and timely information flow between the home building facility and our retailers
• Provide necessary administrative support to the Business Development Manager and Customer Success Managers.
• Actively participate in Sales Department initiatives to improve our “products” and “services”.
• Maintain data tracking, spreadsheet, develop marketing support and product specification.
• Perform additional functions at the request of the Brand Experience Manager, or CSM related to generating sales and providing the best possible support to our customers
• Answer sales department phone line and transfer calls
• Various administrative tasks:
  • Create Homeowner Packets
  • Enter daily production (yarded and labeled)
  • Create data plates for homes
  • Inventory and order Energy Star / Eco Rated medallions
  • Enter Eco Rated / Energy Star certificates into the NEEM tracking system
  • Pay freight bills
  • Invoice and ship completed homes in the computer system
  • Mail out home invoices to appropriate retailer / lender
  • Enter appliance sheet data into computer
  • Order and inventory HUD tags
  • Assign HUD tag numbers to homes
  • Verify and submit HUD 302 report
  • Distribute final tickets for production department
  • Attain flooring approval for homes from appropriate lender
  • Maintain storage yard inventory
  • Process and route production change orders
  • Maintain retailer database information

CORE COMPETENCIES AND JOB REQUIREMENTS:

• Speed, accuracy, and attention to detail.
• Customer service experience with emphasis on direct relationship-building.
• Excellent customer service skills and able to handle difficult situations in a professional and courteous manner.
• Experience with MS Office Suite.
• Experience with multiple software platforms (high software learning aptitude)
• High school diploma or GED
• One to three years of experience in Sales or Home Building facility.
• Excellent interpersonal, written, and verbal communication. Must be able to communicate effectively and constructively with all levels in the organization.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Able to learn product.
• Typing proficiency and high degree of computer software literacy
• Flexible and empathetic demeanor
• Must be detail-oriented and organized
• Effective organizational and time management skills
• Able to work under limited supervision
• Able to effectively participate in and oversee multiple projects at a times.
• Ability to work well within a team
• Ability to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer, printer, etc.
• Able to organize, prioritize, and deliver projects within deadlines and adhere to tight deadlines.

KEY VALUES REQUIRED:

• Ideal Team Player – Humble, Honest & Smart
• Trustworthy – Have good sense of judgment and decision making, honesty in all situations, and capable of handling and maintaining highly confidential information.
• Continuous willingness to learn, grow, and gain understanding as a leader in our organization

PHYSICAL DEMANDS:

• Sitting at a desk for extended periods of time including extended hours in front of a computer screen.
• Continuously requires ability to see, hear and speak.
• Frequently requires sitting, fine dexterity, and standing.
• Ability to walk on uneven surfaces, climb stairs, bend, stoop, reach overhead, work outside and in non-climate-controlled environment, and tolerate exposure to loud noises and machinery, dust and chemicals.
• Lifting up to 20-lbs.

Business Unit - B00018