The Parts Sales Coordinator position with work in partnership with the Parts Sales Representatives to support customer requests.

ESSENTIAL FUNCTIONS:

• Perform order entry utilizing the ERP system and electronic processing tools.
• Update orders as needed.
• Maintain Ship Complete orders.
• Update customer third party order platforms and portals.
• Create Return Goods Authorization and manage customer returns for credit, repair, or warranty.
• Determine root cause of incorrect shipment issues and resolution.  Create Quality Incident Reports.
• Update customer documentation with shipping information.
• Create credits and debits.
• Coordinate with internal departments
• Process credit card purchases.
• Maintain records within the ERP system, CRM, and other documentation systems.
• Generate, prepare, and distribute reports.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• A high school diploma or equivalent is required.
• Administrative work experience is desired.

KNOWLEDGE, SKILLS, ABILITIES:

• Demonstrated proficiency in MSOffice.
• Demonstrated organizational skills and attention to detail.

COMPETENCES:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

LEADERSHIP RESPONSIBILITY:

This position does not directly lead other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Typically sits, grasps items and performs keyboarding for occasional operation of a computer
• Stand, walk, bend, reach or otherwise move about occasionally
• Lift, move, or otherwise transfer items up to 30 lbs. occasionally
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car occasionally