We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

The Opportunity

The Manager, Operational Risk Management of Manulife/John Hancock Investment Management Private Markets/ General Account, will be responsible for assisting the Director, Operational Risk Management of Manulife / John Hancock Investment Management Private Markets/ GA with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities within the Private Markets division of the Global Wealth and Asset Management segment and the General Account.

Among other duties, the successful candidate will assist the Risk team with the following key responsibilities:

• Support/ deliver to facilitate the effective implementation of an operational risk framework within the Manulife Investment Management Private Markets/ GA segments.

This will include the following:

• Support the Risk and Control Self-Assessment process: documentation of key risks and controls and development of action plans to remediate control gaps, as needed

• Contribute to the development of Key Risk Indicators to track identified risks

• Collect, review, and remediate internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis - Change management initiatives

• Identify emerging risks to strengthen risk oversight

• Assist in the collection of information from the business to prepare reporting to risk committees, management and executive teams as well as other key stakeholders such as regulators and the board of directors

• Review and analyze risk data to assess the risk exposure within the various business units across Manulife Investment Management Private Markets/ GA while working to improve reporting

• Support the design and implementation of reporting processes to satisfy risk framework elements, and provide meaningful information to the business

• Support the development of a strong risk culture and work with the business to reinforce accountability and transparency across the organization

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for?

The ideal candidate will have expertise in the asset management industry across various asset classes relevant to the business they support, which may include private equity and credit, real estate, mortgages, derivatives, fixed income and equities, with knowledge of various vehicle types such as open-ended and closed-ended funds as well as separate accounts. In addition, the candidate will have relevant experience to support the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

The ideal candidate will also possess the following attributes:

• A seasoned risk professional with 2 - 3 years of risk management, operations, finance and/or audit experience

• Strong working knowledge of private asset classes, the wealth and asset management industry and familiarity with the current regulatory environment and the risks facing Financial Institutions’

• Thorough understanding of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, Risk events, Scenario analysis)

• A strong moral compass and a commitment to high ethical standards

• Strong collaboration and teamwork skills with the ability to build effective working relationships to drive results

• Ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines

• Ability to synthesize complex information from various sources, identifying key points and issues

• Strong analytical and creative problem-solving skills and the ability to collaborate with others to implement new solutions

• Expertise in developing and managing segment wide information gathering, storage, analysis, and reporting processes

• Excellent verbal and written communication skills, including ability to articulate complex technical issues

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)